This article will help you resolve issues with large-scale file disappearance or loss when using Eagle, particularly situations related to sync functionality or NAS storage.

Sync-Related Troubleshooting Methods

Check File Sync Status

Through the "View in File Explorer" option in the right-click menu, you can quickly check the actual sync status of files.

For detailed steps, please refer to: /support/article/how-to-check-file-sync-status-using-the-view-in-file-explorer-option

Verify Sync Progress Status

Check whether files have been properly uploaded or downloaded, and confirm if the sync process is complete.

For detailed steps, please refer to: /support/article/how-to-check-sync-status-uploaded-and-downloaded

Restart Sync Client

When sync issues occur, restarting the sync client often resolves the problem.

For detailed steps, please refer to: /support/article/syncrestart-the-synchronization-client

Disable "Download on Demand" Feature

The "Download on Demand" feature may cause files to appear lost. Disabling this feature ensures all files are downloaded locally.

For detailed steps, please refer to: /support/article/how-to-disable-download-on-demand-feature-for-proper-sync

NAS-Related Troubleshooting Methods

Map NAS Drive to Drive Letter (Windows System)

Properly mapping NAS to system drive letters can improve access stability and reduce file loss risks.

For detailed steps, please refer to: /support/article/nas-why-you-should-map-network-drives-to-drive-letters

Use System File Manager to Check Library Access

Access the library storage location directly through the system file manager to verify whether files are truly lost or just a display issue.

For detailed steps, please refer to: /support/article/using-nassystem-file-manager-to-access-library-storage-and-verify-file-permissions

Other Data Recovery Methods

Read the "Data Loss" Troubleshooting Guide

If the above methods cannot resolve the issue, please refer to our specialized data loss troubleshooting guide.

For detailed steps, please refer to: /support/article/diskread-the-data-loss-troubleshooting-guide

File Mass Disappearance or Loss Troubleshooting Guide (Sync and NAS Related)